Privacy
Rayse Privacy Policy
Effective Date: February 16, 2026
This Privacy Policy (“Policy”) describes how Rayse Inc. (“Rayse,” “we,” or “us”) collects, uses, discloses, and processes personal information, as well as the rights and choices you have regarding such information.
Scope
This Policy applies to personal information related to:
• Users of our website(s), including www.rayse.com (“Site”), and our associated services (“Services”)
• Prospective business contacts and Platform users
• Event or program registrants
• Subscribers to our communications
• Participants in our surveys or promotions
• Anyone who engages with us regarding our Services
Use of the Services is also subject to our Terms of Use.
Platform-Specific Privacy Policies
If you are a real estate agent, service provider, or brokerage user of the Rayse Platform, please refer to our Agent and Service Provider Privacy Policy at https://rayse.com/privacy-agent for information specific to your use of the Platform.
If you are a client (homebuyer or seller) using the Rayse Platform, please refer to our Client Privacy Policy at https://rayse.com/privacy-client for information specific to your use of the Platform.
Not in Scope
This Policy does not apply to job applicants, employees, or non-employee workers, whose information is covered by separate notices. For Platform users (real estate agents, service providers, and clients), please see the platform-specific privacy policies referenced above.
Table of Contents
1. Personal Information Collection
2. Location Data
3. AI-Powered Features (Rayse Assistant)
4. Purposes of Collection and Use
5. Disclosure of Information
6. Aggregate and Non-Identifiable Information
7. Cookies, Targeting, and Analytics
8. Your Privacy Choices
9. Information About Children
10. Third-Party Sites and Services
11. Security
12. Data Retention
13. Changes to This Privacy Policy
14. Contact Us
1. Personal Information Collection
We collect information in the following ways:
Directly From You
• Communication records and preferences
• Event registrations and participation
• Sweepstakes, promotions, and survey responses
• Inputs, messages, and prompts you submit through AI-powered features, including the Rayse Assistant (“RAE”)
From Third Parties
• Service providers (e.g., IP address, device identifiers)
• Lead sources and marketing partners
• Social media platforms
Automatically
• Device and browser data (e.g., IP address, operating system, pages viewed)
• Usage and activity logs
• AI assistant interaction data (e.g., session information, timestamps, conversation metadata)
2. Location Data
To enable key features of our companion app, Rayse may collect and process your location information in both real-time and on-demand. This data is used to support functions such as time and mileage tracking, trip verification, and event-based automation related to your work activity.
We only collect location data with your explicit consent and in accordance with your device settings. Depending on your preferences, the app may access location data:
• In real-time, while you are actively using the app or during ongoing trip-related events.
• On-demand, when triggered by specific actions or milestones within the platform.
Location data is used solely to enhance your experience, increase the accuracy of time and mileage reporting, and improve service delivery. We do not sell or share your location data with third parties for advertising, marketing, or any other purpose.
You can disable location tracking at any time through your device settings; however, doing so may impact your ability to use certain features within the app.
3. AI-Powered Features (Rayse Assistant)
Our services include an AI-powered assistant called RAE (Rayse Assistant) that helps real estate agents log and organize their work activities within the Rayse Platform. This section provides a general overview of how RAE works and how data is handled. For complete details, platform users should refer to the Agent and Service Provider Privacy Policy at https://rayse.com/privacy-agent.
How RAE Works
RAE allows agents to describe their completed work in natural language. RAE interprets this input and proposes structured actions—such as logging activities, checking off journey milestones, or creating custom outcomes—which the agent reviews and confirms before anything is saved.
RAE is designed to assist with work logging within the Rayse Platform. It does not provide legal, financial, medical, or other professional advice, and it is not a general-purpose chatbot.
Data Processing and Security
All RAE conversations are processed within Rayse’s secure cloud infrastructure, hosted on Amazon Web Services (AWS). RAE uses AI models accessed through AWS Bedrock, a managed service that ensures your data remains within our AWS environment. This means:
• Your conversational inputs and RAE’s outputs are not transmitted to, accessed by, or shared with any third-party AI model provider.
• Your data is not used by any third party to train, fine-tune, or improve their AI models.
• RAE conversation data is stored on Rayse’s servers and is subject to the same security safeguards as all other platform data.
Internal Review
Authorized Rayse personnel may review RAE conversations for quality assurance, debugging, and system improvement. This review is conducted to improve how RAE works for all users and is not used to train third-party AI models.
4. Purposes of Collection and Use
We use personal information to:
• Provide and support our Services, including AI-powered features
• Send administrative and service communications
• Analyze and improve our Services
• Promote our Services (marketing and advertising)
• Manage business operations
• Detect and prevent fraud and unauthorized activity
• Comply with legal obligations
5. Disclosure of Information
We may share personal information with:
• Vendors and service providers, including cloud hosting providers (such as AWS) that support our services and AI-powered features
• Affiliates and subsidiaries
• Ad measurement and analytics partners
• Law enforcement or regulators (e.g., in connection with legal obligations or fraud investigations)
• Other entities during mergers, acquisitions, or other business transfers
We do not share RAE conversation data or platform data with third-party AI model providers for their own use, including model training or development.
6. Aggregate and Non-Identifiable Information
We may use, share, or disclose aggregate or non-identifiable data for any lawful purpose, including to analyze trends and improve our services.
7. Cookies, Targeting, and Analytics
We and our partners use cookies and similar technologies to collect browsing and usage information. This includes:
• Cookies: Small files stored on your device to aid navigation and track behavior.
• Pixel Tags: Embedded graphics used for tracking usage and email interactions.
• Analytics Tools: Services like Google Analytics that collect user behavior data.
• Ad Targeting: Third-party services may collect information to deliver targeted ads.
Preferences
• Adjust your browser settings to block cookies.
• Use industry opt-out tools like the DAA’s opt-out page (aboutads.info/choices).
8. Your Privacy Choices
• Marketing Communications: Opt out by following instructions in emails or contacting info@rayse.com.
• Cookies & Targeting: Manage via browser or device settings, or through opt-out tools.
• Location Data: Disable location tracking through your device settings at any time.
• RAE Conversation Data: If you wish to request deletion of your RAE conversation history, please contact us at info@rayse.com.
9. Information About Children
Our services are not intended for children under 13. If we learn we have collected personal information from a child under 13, we will delete it. Contact us at info@rayse.com if you believe this has occurred.
10. Third-Party Sites and Services
Our services may contain links to third-party websites or services. These are not governed by this Policy. Please review their respective privacy policies.
11. Security
We implement technical, administrative, and physical safeguards designed to protect personal information, including data processed through our AI-powered features. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. Users should take steps to protect their own devices and accounts.
12. Data Retention
We retain personal information, including RAE conversation history, for as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When personal information is no longer needed, we will securely delete or anonymize it.
13. Changes to This Privacy Policy
This Policy may be updated from time to time. Updates will be posted on our website with a revised effective date. Where required, we will notify you of material changes in advance.
14. Contact Us
For questions or concerns about this Policy or your personal information, contact us at:
Email: info@rayse.com
Address: Rayse Inc., 6162 Bay Hill CT, Dublin, California 94568-7464